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The FDA has issued a Class II recall for Neutrogena’s Ultra-Soft Makeup Remover Towelettes due to potential bacterial contamination. Learn which products are affected and what to do next.
Why Neutrogena’s Makeup Remover Wipes Were Recalled
In a recent safety alert, Neutrogena’s Makeup Remover Ultra-Soft Cleansing Towelettes were recalled after tests revealed potential bacterial contamination.
The FDA classified this recall as Class II, one of its most serious warning levels — indicating that the affected products may cause temporary or medically reversible health issues.
The recall was voluntarily initiated by Kenvue Brands, LLC, which manufactures Neutrogena products, after routine testing detected the presence of Pluralibacter gergoviae, a bacterium known for its resistance to common preservatives used in skincare and cosmetic products.
What Is Pluralibacter Gergoviae and Why It’s a Concern
Pluralibacter gergoviae is a bacterium found in the environment, but when it contaminates cosmetic products, it can pose health risks — particularly to people with weakened immune systems or open skin wounds.
According to studies published by the National Institutes of Health and the Journal of Pediatric Infectious Diseases, this bacterium can cause:
- Respiratory infections
- Urinary tract infections
- Eye irritation or infection
- Sepsis in rare cases
Although the risk for healthy individuals is considered low, the recall was issued as a precautionary measure to protect consumers.
Details of the Recalled Neutrogena Face Wipes
Here’s a quick breakdown of the recalled product so you can check your own supply:
| Product Name | Lot Number | Package Size | States Sold |
|---|---|---|---|
| Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes | 1835U6325A | 50-count, 25-pack | Texas, South Carolina, Georgia, Florida |
If you have a pack that matches this lot number or description, it’s safest to stop using it immediately and dispose of it properly.
So far, Kenvue has not issued consumer return instructions, but dermatologists recommend discontinuing use and sanitizing storage areas where the wipes were kept.
Safe Alternatives to Neutrogena Makeup Wipes
If you’re looking for safe and dermatologist-approved alternatives, here are a few high-rated options available online and in stores:
| Brand & Product | Skin Type | Key Ingredients | Highlights |
|---|---|---|---|
| Cetaphil Gentle Makeup Removing Wipes | Sensitive | Aloe, Chamomile, Green Tea | Fragrance-free, hypoallergenic |
| Aveeno Calm + Restore Face Wipes | Dry/Sensitive | Oat Milk | Plant-based, free of sulfates & phthalates |
| Clean Skin Club XL Premium Wipes | All Types | Niacinamide, Vitamin E | Dual-textured, exfoliating |
| Burt’s Bees Micellar Rose Water Towelettes | Normal/Combination | Micellar Water, Rose Extract | Natural ingredients, non-greasy |
| CeraVe Makeup Remover Wipes | Sensitive | Ceramides, Glycerin | Hydrating, fragrance-free, dermatologist-tested |
These alternatives maintain gentle cleansing without risking bacterial exposure, and most are non-comedogenic — meaning they won’t clog pores or irritate acne-prone skin.
How to Check If Your Beauty Products Are Safe
To protect yourself from similar risks, always follow these quick steps when using skincare or makeup products:
- Check expiration dates and batch numbers before use.
- Avoid storing products in warm or humid environments like bathrooms.
- Discard any product that changes in smell, texture, or color.
- Buy from reputable retailers to avoid counterfeit or expired items.
- Stay informed about recalls through the FDA Recalls Database or brand announcements.
What This Recall Means for the Beauty Industry
While this incident is isolated, it highlights the growing scrutiny on skincare product safety — especially for items with long shelf lives like wipes, creams, and cleansers.
The recall also reinforces the importance of quality control and microbial testing, as even top-tier brands can face contamination risks under certain conditions.
Industry experts suggest this could push beauty companies to:
- Adopt stricter sterilization standards during manufacturing
- Increase transparency about product testing
- Encourage consumers to shift toward reusable makeup-removing options like microfiber cloths or cleansing balms
Final Takeaway
If you purchased Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes, especially within the affected states, check your lot number immediately.
Although the risk of serious illness is low, discarding the product is the safest course of action.
For everyday cleansing, consider switching to dermatologist-approved alternatives that prioritize gentle, preservative-safe ingredients.
